Privacy Policy

DENZA Osborne Park is committed to safeguarding the privacy of individuals. This Privacy Policy sets out how DENZA Osborne Park manages personal information. It is structured as follows:

1. Personal information DENZA Osborne Park collects
2. Use and disclosure of personal information
3. Automated decision making
4. Cookies
5. Links to other websites
6. Marketing
7. Overseas transfers
8. Access and correction
9. Contacting DENZA Osborne Park and complaints
10. Changes to Privacy Policy

1. Personal information DENZA Osborne Park collects

The main types of personal information DENZA Osborne Park collects and holds are:

• contact and identification information for individuals seeking to buy or sell vehicles with DENZA Osborne Park such as name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver's licence details;
• vehicle and servicing details for DENZA Osborne Park's customers including vehicle registration, vehicle purchase details, service appointment bookings;
• finance details for DENZA Osborne Park's customers seeking finance such as financial, insurance or credit information, marital status, employment details and history;
• contact details for individuals working for DENZA Osborne Park's business partners and suppliers;
• information provided by an individual as part of a recruitment process such as name, contact details, prior employment history, qualifications, referee details and, if applicable, details for background checks; and
• other information provided by individuals while interacting with DENZA Osborne Park.

DENZA Osborne Park collects personal information in the course of running its business in a range of different ways, typically through:

• interactions with individuals (e.g. through any records DENZA Osborne Park keeps of telephone calls, or emails received, or messages sent to DENZA Osborne Park or posted on DENZA Osborne Park's pages on social media);
• DENZA Osborne Park's website;
• use of social media;
• employment applications;
• third party service providers; and
• provision of customer service and support.

Where practicable, DENZA Osborne Park collects personal information in connection with running its business directly from the individual concerned. On occasion DENZA Osborne Park may collect personal information from someone else such as when speaking to a referee for a job applicant or doing screening for onboarding a new supplier or customer.

2. Use and disclosure of personal information

DENZA Osborne Park stores personal information in electronic and paper form.

DENZA Osborne Park uses and discloses personal information as follows:

• to source vehicles and sell them to DENZA Osborne Park's customers and to provide other related services to customers such as vehicle servicing and assist with arranging financing to purchase a vehicle;
• to manage arrangements with DENZA Osborne Park's customers and prospective customers;
• to obtain products, services or information from DENZA Osborne Park's suppliers;
• to assess what vehicles a person may be interested in purchasing (e.g., based on the person's interests and other information DENZA Osborne Park knows about them);
• to operate and manage DENZA Osborne Park's website, social media and other communications and media channels;
• subject to applicable laws, to conduct marketing;
• for processing and assessing employment applications; and
• for such other purposes authorised or required by law.

It may be necessary to share personal information with organisations that provide products or services to DENZA Osborne Park. For example, DENZA Osborne Park may use third party service providers for the organisation of customer care, implementation of promotions, development of offers, communication and contact with customers, organization of events and for the purpose of obtaining advice and managing its affairs. DENZA Osborne Park also uses third party service providers for credit card processing/payment and for IT services (hosting services, database maintenance, etc.).

3. Automated decision making

DENZA Osborne Park uses computer programs to make decisions affecting a person's interests to offer products or services that could be of interest. This is typically done via AI Agents within website chat or SMS. The sorts of personal information DENZA Osborne Park uses in the operation of the computer program is browsing history on DENZA Osborne Park's websites, name, contact information, and other information you may input into DENZA Osborne Park's websites. The level of human oversight DENZA Osborne Park provides over these decisions is limited — responses and recommendations may be generated automatically, with human review available where a person requests it or where required for follow-up by DENZA Osborne Park's staff.

4. Cookies

DENZA Osborne Park uses cookies on its website. Cookies are small text files that are stored by the website user's browser when they visit a website. This identifies the browser used and can be recognised by DENZA Osborne Park's web server. DENZA Osborne Park may use cookies to associate a user with social media platforms and, if the user so chooses, enable interaction between the user's activities on DENZA Osborne Park's platforms and those social media platforms. DENZA Osborne Park's website also uses cookies to analyse website traffic and help provide a better website visitor experience. Website users can make certain choices about the use of cookies through their browser settings. However, if the user disables certain cookies, this may prevent the user from taking full advantage of DENZA Osborne Park's website.

5. Links to other websites

DENZA Osborne Park's website may contain links to third party websites. DENZA Osborne Park does not control or otherwise determine the privacy practices of these third party sites. To find out about their privacy practices, you should check their websites for their privacy policy, or otherwise ask them about their privacy practices.

6. Marketing

If you have received a direct marketing communication from DENZA Osborne Park and do not wish to receive these communications from DENZA Osborne Park in the future, just use the “unsubscribe” function in the email or SMS, or tick the opt out box on postal communications and return the mailed item to DENZA Osborne Park.

7. Overseas transfers

DENZA Osborne Park's website/s are hosted in Australia. On occasion, a third party service provider DENZA Osborne Park engages or that DENZA Osborne Park is instructed to provide information to may be outside of Australia however, the location of the third party would depend on the specific situation.

8. Access and correction

An individual may request access to or correction of any of the personal information DENZA Osborne Park holds about them by contacting DENZA Osborne Park during business hours on 08 6500 1061 or via the contact page.

DENZA Osborne Park may require an individual making a request to verify their identity before processing their request.

DENZA Osborne Park will aim to respond to all requests promptly and within 30 days.

DENZA Osborne Park may refuse a request where permitted or required by law. DENZA Osborne Park will comply with any regulatory requirement to give reasons for its decision.

9. Contacting DENZA Osborne Park and complaints

If you have any queries, concerns or complaints about how DENZA Osborne Park handles your personal information please contact DENZA Osborne Park during business hours on 08 6500 1061 or via the contact page. DENZA Osborne Park may require an individual making a request to verify their identity before processing their request.

Please provide sufficient details so that DENZA Osborne Park can understand the nature of your concern. In most cases, DENZA Osborne Park will ask that you put your request in writing.

DENZA Osborne Park takes all complaints seriously and will use reasonable endeavours to investigate and respond to a complaint in writing within 30 days of receiving the written complaint. If you remain unsatisfied by DENZA Osborne Park's response to your complaint, you may be entitled to refer your complaint to the Office of the Australian Information Commissioner.

• Phone: 08 6500 1061
• Mailing Address: 345 Scarborough Beach Rd, Osborne Park, WA, 6017

10. Changes to Privacy Policy

DENZA Osborne Park may make changes to this Privacy Policy by posting the revised policy on its website. Please check back from time to time to review this Privacy Policy.